Question 1

How do I check my loyalty points balance?

Accepted Answer

You can view your current points balance by logging into your account and navigating to the loyalty or rewards section of your dashboard. The balance is updated in real time after each qualifying wager settles, so you always have an accurate picture of where you stand. Some members also receive periodic email updates summarising their recent points activity, current tier status, and any rewards that are currently available for redemption based on their accumulated balance.

Question 2

Do loyalty points expire if I stop playing for a while?

Accepted Answer

Points typically remain valid as long as your account stays active. However, extended periods of inactivity — usually defined as no qualifying wager for 12 consecutive months — may result in points forfeiture under the standard account dormancy policy. It is always worth reviewing the current terms and conditions to understand the exact inactivity rules that apply to your account at the time, as these can be updated periodically at the operator's discretion.

Question 3

Can I use loyalty rewards on any sport or casino game?

Accepted Answer

The eligible products for reward redemption depend on the type of reward issued. Free bets awarded through the loyalty programme can generally be used across a wide range of sports markets, though certain restrictions may apply to minimum odds or specific event types. Casino bonus credit and free spins are typically restricted to eligible casino games, and the specific titles available may be listed in the reward terms. Always check the individual conditions before redeeming to avoid accidentally voiding a reward through ineligible use.

Question 4

Will my loyalty tier drop if I do not bet for a few weeks?

Accepted Answer

Tier assessments are conducted at the end of each qualifying period, not on a rolling daily basis. A few weeks of inactivity within a longer qualifying period is unlikely to affect your tier if your overall points accumulation remains above the required threshold for your current level. However, if your total points for the full assessment period fall below the minimum for your current tier, you will be moved down accordingly at the next scheduled review date.

Question 5

Is the loyalty programme available to customers across all parts of the UK?

Accepted Answer

The loyalty programme is available to all registered customers who hold a valid account under the UK Gambling Commission licence. This covers England, Scotland, Wales, and Northern Ireland. Customers must be aged 18 or over and have completed the necessary identity verification steps to participate fully in the rewards scheme, accumulate points from qualifying wagers, and redeem any earned benefits through the loyalty dashboard.

Question 6

Can I transfer my loyalty points to another account or to a friend?

Accepted Answer

Loyalty points are non-transferable and tied exclusively to the individual account that earned them. They cannot be gifted, sold, or moved to another registered account under any circumstances. This policy is in place to maintain the integrity of the programme and ensure compliance with the operator's terms and conditions, as well as applicable UK regulatory requirements regarding account ownership, identity verification, and the handling of bonus funds and rewards.

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